Job Description
DESCRIPTION
The Seller Lifecycle Management (SLM) team within Selling Partner Identity Verification (SPIV) focuses on knowing who we're doing business with at every stage of the selling lifecycle, from registering to sell in Amazon's store through any significant changes that impact selling accounts. The Program Manager will be responsible for ensuring that every selling account is operated by a verified and authenticated identity at every stage of the selling lifecycle. They are responsible for independently executing the overall program strategy across four major verticals in the organization: 1) strengthening identity change detection and preventing identity fraud 2) periodic re-verification of selling accounts across the lifecycle 3) applying selling account capability restrictions on bad actors 4) Driving process improvements on how we detect sellers
Job Description: We are seeking a Senior Program Manager to join our Seller Lifecycle Team, a specialized risk mining organization that identifies and manages seller identity risks across Amazon's marketplace.
Key Responsibilities:
1) Lead strategic initiatives to enhance SLM's risk detection and enforcement capabilities
2) Manage and optimize operational mechanisms including investigation processes, appeals handling, and escalation workflows
3) Collaborate with cross-functional teams to improve risk identification and remediation processes
4)Drive data-driven decisions through metrics analysis and reporting
5)Develop and maintain operational dashboards to track team performance and risk signals
6)Lead program improvements for investigation mechanisms
7)Partner with Science and Tech teams on model launches and refinements
8)Manage stakeholder relationships across SLM, SPIV, and TSI organizations
Required Qualifications:
Bachelor's degree or equivalent practical experience
5+ years of program management experience
Strong analytical and problem-solving skills
Experience with data analysis and metrics tracking
Excellent stakeholder management abilities
Track record of driving operational excellence
Preferred Qualifications:
Experience in risk management, fraud prevention, or seller identity verification
Knowledge of marketplace abuse patterns and risk signals
Familiarity with investigation tools and processes
Experience managing high-judgment operational teams
Strong SQL skills and data visualization experience
This role will be crucial in scaling FIRE's capabilities to meet its 2025 goals of enforcing 30K bad actor accounts before customer impact while maintaining >97% decision accuracy.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
Job Tags
Full time,